TERMS AND CONDITIONS

1. GENERAL

1.1 WE RESERVE THE RIGHT TO CHANGE THESE TERMS AND CONDITIONS AT ANY TIME. ANY SUCH CHANGES WILL TAKE EFFECT WHEN POSTED ON THE WEBSITE (SEE DATE AT THE TOP) AND IT IS YOUR RESPONSIBILITY TO READ THE TERMS AND CONDITIONS ON EACH OCCASION YOU USE THIS WEBSITE AND YOUR CONTINUED USE OF THE WEBSITE SHALL SIGNIFY YOUR ACCEPTANCE TO BE BOUND BY THE LATEST TERMS AND CONDITIONS.

1.2 IF YOU ARE NOT A CONSUMER, YOU CONFIRM THAT YOU HAVE AUTHORITY TO BIND ANY BUSINESS ON WHOSE BEHALF YOU USE THIS WEBSITE

1.3 THE CONTRACT BETWEEN US SHALL BE GOVERNED BY THE LAWS OF ENGLAND AND ANY DISPUTE BETWEEN US WILL BE RESOLVED EXCLUSIVELY IN THE COURTS OF ENGLAND. ENGLISH IS THE ONLY LANGUAGE OFFERED FOR THE CONCLUSION OF THE CONTRACT.

2. ORDER PROCESS

2.1 THE FINAL 'CONFIRMATION' STAGE OUTLINES THE FINAL DETAILS OF YOUR ORDER. FOLLOWING THIS, WE WILL SEND TO YOU AN ORDER ACKNOWLEDGEMENT EMAIL DETAILING THE PRODUCTS YOU HAVE ORDERED. PLEASE NOTE THAT THIS EMAIL IS NEITHER AN ORDER CONFIRMATION NOR AN ORDER ACCEPTANCE FROM PROMPT GROUP.

2.2 ACCEPTANCE OF YOUR ORDER AND THE COMPLETION OF THE CONTRACT BETWEEN YOU AND PROMPT GROUP WILL TAKE PLACE ON DESPATCH TO YOU OF THE PRODUCTS ORDERED UNLESS WE HAVE NOTIFIED YOU THAT WE DO NOT ACCEPT YOUR ORDER OR YOU HAVE CANCELLED IT (PLEASE REFER TO RETURNS AND REFUNDS).

2.3 WE CURRENTLY DO NOT OFFER THE ABILITY TO DIRECTLY ACCESS YOUR ORDERS VIA THIS WEBSITE, AND THEREFORE, WE RECOMMEND YOU PRINT YOUR ORDER ACKNOWLEDGEMENT AND TERMS AND CONDITIONS FOR YOUR OWN RECORDS. IF YOU WISH TO OBTAIN SPECIFIC DETAILS OF YOUR PREVIOUS ORDERS PLEASE CONTACT US.

3. DELIVERY

3.1 THIS WEBSITE IS ONLY FOR DELIVERY OF PRODUCTS TO CUSTOMERS IN MAINLAND UK ADDRESSES. WE CANNOT DELIVER TO THE CHANNEL ISLANDS, ISLE OF MAN, ORKNEY, SHETLAND AND SCOTTISH ISLANDS, BFPO ADDRESSES, NORTHERN IRELAND OR THE REPUBLIC OF IRELAND. ALL GOODS MUST BE SIGNED FOR BY AN ADULT AGED 18 YEARS OR OVER ON DELIVERY.

3.2 ESTIMATED DELIVERY TIMESCALES ARE SPECIFIED ON THE PRODUCT PAGES AND ALSO WHEN YOU PLACE AN ORDER. WE MAKE EVERY EFFORT TO DELIVER GOODS WITHIN THE ESTIMATED TIMESCALES; HOWEVER DELAYS ARE OCCASIONALLY INEVITABLE DUE TO UNFORESEEN FACTORS. PROMPT GROUP SHALL BE UNDER NO LIABILITY FOR ANY DELAY OR FAILURE TO DELIVER THE PRODUCTS WITHIN ESTIMATED TIMESCALES. IT IS ALWAYS RECOMMENDED THAT YOU DO NOT BOOK ANY 3RD PARTY FITTERS TO INSTALL YOUR APPLIANCE(S) UNTIL YOU HAVE RECEIVED YOUR GOODS AND HAVE BEEN THOROUGHLY INSPECTED.

3.3 ON RECEIPT OF DELIVERY THE PERSON WHO SIGNS FOR THE ITEMS MUST CHECK ALL APPLIANCES TO MAKE SURE THERE IS NO DAMAGES, MARKS, DENTS, ETC, AS IF THERE ARE, THE ITEM MUST BE RETURNED WITH THE DRIVER, AND WE MUST BE NOTIFIED BY YOURSELVES FOR US TO SEND OUT A REPLACEMENT. FAILURE TO DO SO, WE HOLD A TWO DAY SLOT OPEN FROM THE DELIVERY DATE IN WHICH YOU MUST INFORM US OF THE DAMAGES. IF YOU DO NOT REPORT WITHIN THOSE TWO DAYS WE THEREFORE RESERVE THE RIGHTS TO REFUSE ACCEPTANCE OF THE PRODUCTS.

3.4 PROMPT GROUP SHALL BE UNDER NO LIABILITY FOR ANY DELAY OR FAILURE TO DELIVER PRODUCTS OR OTHERWISE PERFORM ANY OBLIGATION AS SPECIFIED IN THESE TERMS AND CONDITIONS IF THE SAME IS WHOLLY OR PARTLY CAUSED WHETHER DIRECTLY OR INDIRECTLY BY CIRCUMSTANCES BEYOND ITS REASONABLE CONTROL.

4. RETURNS, REFUNDS AND CANCELLATIONS

4.1 UNDER THE DISTANCE SELLERS ACT YOU HAVE THE RIGHT TO CANCEL AT ANY TIME PRIOR TO THE DELIVERY OF THE ITEM(S) AND UP TO 7 WORKING DAYS AFTER THE DATE OF DELIVERY. TO CANCEL, YOU CAN EMAIL US OR CONTACT US BY PHONE (SEE CONTACT US FOR DETAILS) ANY WEEK DAY (EXCLUDING SATURDAYS, SUNDAYS AND PUBLIC HOLIDAYS), QUOTING YOUR CUSTOMER REFERENCE NUMBER.

4.2 TO RETURN THE ITEM(S), YOU HAVE UP TO 28 DAYS TO DO SO. THEY MUST BE IN BOXED PERFECT CONDITION WITH THE ORIGINAL PACKAGING ALL INTACT. THE ITEM(S) MUST NOT HAVE BEEN INSTALLED OR USED AT ANY TIME. THE ITEM(S) MUST BE RETURNED BY YOURSELF AT YOUR OWN COST.

4.3 SOMETIMES THE PRODUCT SPECIFICATIONS FROM THE MANUFACTURER MAY CHANGE, IN WHICH CASE WE WILL DO OUR BEST TO OFFER YOU A SUBSTITUTE OF THE SAME OR BETTER QUALITY AT THE SAME PRICE. WHERE APPLICABLE, YOU MAY CANCEL YOUR ORDER IN ACCORDANCE WITH YOUR RIGHTS UNDER THE DISTANCE SELLING REGULATIONS.

5. FAULTY GOODS

5.1 FAULTY GOODS WILL BE REPAIRED OR REPLACED UNDER THE MANUFACTURER'S WARRANTY.

6. PAYMENT

6.1 WE TAKE PAYMENT FROM YOUR CARD AT THE TIME WE RECEIVE YOUR ORDER, ONCE WE HAVE CHECKED YOUR CARD DETAILS AND STOCK AVAILABILITY. GOODS ARE SUBJECT TO AVAILABILITY. IN THE EVENT THAT WE ARE UNABLE TO SUPPLY THE GOODS, WE WILL INFORM YOU OF THIS AS SOON AS POSSIBLE. A FULL REFUND WILL BE GIVEN WHERE YOU HAVE ALREADY PAID FOR THE GOODS.

6.2 WHILE WE TRY AND ENSURE THAT ALL PRICES ON OUR WEBSITE ARE ACCURATE, ERRORS MAY OCCUR. IF WE DISCOVER AN ERROR IN THE PRICE OF GOODS YOU HAVE ORDERED WE WILL INFORM YOU AS SOON AS POSSIBLE AND GIVE YOU THE OPTION OF RECONFIRMING YOUR ORDER AT THE CORRECT PRICE OR CANCELLING IT. IF WE ARE UNABLE TO CONTACT YOU WE WILL TREAT THE ORDER AS CANCELLED. IF YOU CANCEL AND YOU HAVE ALREADY PAID FOR THE GOODS, YOU WILL RECEIVE A FULL REFUND.

6.3 ALL PRICES ARE SHOWN IN POUNDS STERLING AND INCLUSIVE OF VAT (WHERE APPLICABLE) AT THE APPLICABLE CURRENT RATES.

7. MISCELLANEOUS PROVISIONS

7.1 WE HAVE SELECTED OUR PRODUCTS ON THE BASIS THAT THEY WILL BE USED FOR DOMESTIC USE ONLY, IF YOU ARE PLANNING TO USE THEM FOR BUSINESS PURPOSES PLEASE MAKE SURE THAT YOU ARE COVERED BY THE APPROPRIATE INSURANCE. WHERE YOU DECIDE TO USE THE PRODUCTS IN THE COURSE OF A BUSINESS, WE EXCLUDE (TO THE FULLEST EXTENT PERMITTED BY LAW) THOSE WARRANTIES AND CONDITIONS RELATING TO FITNESS FOR A PARTICULAR PURPOSE. OUR MAXIMUM LIABILITY TO BUSINESS USERS ARISING OUT OF OR IN CONNECTION WITH THE PRODUCTS SHALL BE LIMITED TO THE REPLACEMENT VALUE OF THE PRODUCT IN QUESTION (EXCEPT IN THE CASE OF DEATH OR PERSONAL INJURY CAUSED BY OUR NEGLIGENCE OR IN RESPECT OF FRAUD). IN RELATION TO BUSINESS USERS, WE DO NOT ACCEPT LIABILITY FOR THE FITNESS OF GOODS FOR BUSINESS PURPOSES, NOR DO WE ACCEPT LIABILITY FOR LOSS OF USE OF THE ITEM OR ANY LOSS OVER AND ABOVE THE COST OF THE ITEM IN THE EVENT OF A CLAIM FOR BREACH OF WARRANTY OR CONDITION.

7.2 NO DELAY OR FAILURE BY PROMPT GROUP TO EXERCISE ANY POWERS, RIGHTS OR REMEDIES UNDER THESE TERMS AND CONDITIONS WILL OPERATE AS A WAIVER OF THEM NOR WILL ANY SINGLE OR PARTIAL EXERCISE OF ANY SUCH POWERS, RIGHTS OR REMEDIES PRECLUDE ANY OTHER OR FURTHER EXERCISE OF THEM. ANY WAIVER TO BE EFFECTIVE MUST BE IN WRITING AND SIGNED BY AN AUTHORISED REPRESENTATIVE OF PROMPT GROUP.

7.3 ALL SIZES AND MEASUREMENTS ARE APPROXIMATE AND TAKEN FROM THE MANUFACTURERS THEMSELVES BUT WE DO TRY TO MAKE SURE THAT THEY ARE AS ACCURATE AS POSSIBLE. AS WE CANNOT BE HELD ACCOUNTABLE FOR ERRORS THAT MAY OCCUR, WE STRONGLY RECOMMEND THAT YOU CONSULT THE MANUFACTURERS THEMSELVES TO GATHER ALL INFORMATION POSSIBLE BEFORE GOING AHEAD WITH AN ORDER, AND MAKING ANY FURNITURE ALTERATIONS.